Once you have set up your AI support agent and tested internally, you can go live anytime.
There are a couple options to roll out Fullview AI to your customers, either via Fullview's standalone chat interface or via 3rd party chat interfaces (e.g Zendesk Chat).
As a requisite, make sure you have installed the Fullview script in your application if you wish to use Visual Guidance as well. If you do not wish to use Visual Guidance at this time, you can still go live with AI chat (e.g via Fullview AI widget or 3rd party chats) and emails (e.g via Zendesk).
If you wish to use Fullview's standalone AI chat inside your web app, you will still need to install the Fullview script regardless for the in-app chat widget to run.
Option A) Using Fullview's AI chat widget.
Once the Fullview script is installed, please follow the instructions here to set the visibility for your AI agent chat widget.
Option B) Using 3rd party chat widget (e.g Zendesk Chat)
If you already have a chat widget on your website or web app, and wish to integrate Fullview AI agents to work in for example Zendesk Chat, you can follow the instructions here.
By default, Fullview AI will answer all questions via text-only (e.g chat or email). However, if you wish to use AI Visual Guidance to show users step by step instructions on their screen for certain topics, you will need to pick the topic in the Topics section, and enable Text And Visual.
Once you have integrated your help desk software, you are now ready to go live!
