Requirements:

As a prerequisite to use Fullview and all its functionalities, you need to have a Fullview account and have Fullview installed in your web app, as well as integrated with our API.

Here you can see what Fullview currently supports and does not support.

Supported

Not currently supported

Single page web application

Mobile apps

Multi-page web application

Desktop apps

Angular, React, and others.

Learn how to:

  1. Install Fullview

  2. Integrate with Fullview API

  3. Send instructions to you developer

  4. Install Fullview with Google Tag Manager

Inject Fullview script

To inject the Fullview script, you simply go to the "Setup" page from your Fullview Dashboard

Step 1: Install Fullview SDK

Copy the script from Step 1 in the Setup page, and paste it into the <head> tag of your web application.

You can simply click the copy button on the side to copy the script.

Step 2. Integrate with Fullview API (required)

In order to have the best experience using Fullview, you must integrate with the API, which allows you to send the identity of your user into your Fullview organization.

As a result, when you want to initiate a co-browsing session you just search for that user and press Connect.

Doing this will also allow you to capture your user sessions in your product, so you can view them later.

To do this you just have to copy the code in Step 2 from your Setup page, and paste it into your web app.

For a correct user identification you should invoke this method close to an authentication event within your business logic.

The json object passed within the identify function call should contain the mandatory fields (id and name) and (optional) any other user details that might be useful to display in the dashboard.

Send instructions to your developer

If you need help installing Fullview, you can send the instructions to a developer on your team by entering their email in the field on the right.

Install Fullview with Google Tag Manager

To install Fullview via Google Tag Manager, you go to your Google Tag Manager account, navigate to the "Tag" page, and create a new tag.

Give your new tag a name.

Then choose the custom tag type, by clicking "Tag Configuration" which opens a tab of options. Choose "Custom HTML."

Once you have done that, navigate to your Fullview Dashboard. Here you will find the SDK script that you need to copy paste into Google Tag Manager to install Fullview.

Just copy paste the first script into your HTML tag.

Don't forget to check the "Support document.write" button once you've pasted the script.

Once you have done that, click the "Triggering" tab to open up options for triggers.

Choose "All Pages."

And then just remember to save the tag.

API Integration (cannot be done via GTM)

The API integration cannot be done in Google Tag Manager. This step has to be done in your codebase.

In order to identify your customers in the Fullview Dashboard, you have to invoke the identify method in your application logic and pass down a unique ID and user details (name and email).

The reason we ask for this user information is so the agent can easily identify the customers within the Fullview Dashboard.

If you have any questions or feedback, don't hesitate to reach out to us on hello@fullview.io



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