Available for: Enterprise plan
Set up by: Company Admins
Fullview allows you to create custom user roles based on a set of permissions you can see below. This allows you to set granular permissions for each role, allowing you to decide who should have access to what resources, and making sure you and your team stay compliant.
By default, each organization has 2 user roles:
Admin
full access
including the editing of org settings
adding, approving, and deleting team members
User
can see all customers
can cobrowse
can watch all cobrowse recordings and session replays (if enabled)
view only access to the org settings and team list
List of permissions that you can assign to your custom Fullview roles:
Permission | Description |
Can cobrowse | Ability to initiate a cobrowsing session with any customer, hence all customers are visible to me in the customer list. |
Can see all cobrowsing recordings | Ability to see all the cobrowsing recordings, made either by myself or my entire organization. |
Can see cobrowse replays made by me | Ability to only see recordings of the cobrowse sessions made by me with a customer. |
Can see shared cobrowse recordings | Ability to only see recordings of the cobrowse sessions that were shared with me or via the magic link. |
Can share recordings and sessions | Ability to share cobrowse recordings or session replays I have access to. |
Can see all session replays | Ability to see all session replays of all your customers. |
Can see shared replays | Ability to only see sessions that were specifically shared with me or shared via the magi link. |
Add users by email or link | Ability to add members into the organisation, via email or link, select their role, and approve the requests to join my Fullview org. |
Can delete or edit users | Ability to edit a team member's name, role or removal of an account altogether. |
Can see organization settings | View only access to the settings of my Fullview organization. |
Can update organization settings | Ability to update the organization settings, like privacy settings, audio/video, authentication options, etc. |
Can update billing plan | Ability to update the organization's billing plan. |