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Listening for Fullview events

Listening for Fullview events

Written by Alex

Updated over 2 weeks ago

Fullview offers a number of custom events that you can listen to and build custom logic inside your own codebase.

Fullview dispatches the following custom events on window , each of these events containing a callId in the detail field.

Event name	Description
`fullview:callRequested`	This event is emitted when the agent initiates a request to start a cobrowsing session. ❗️If your customer opened your web application in multiple browser tabs, the event is emitted once per opened tab. Example: window.addEventListener('fullview:callRequested', event => { console.log('---> call requested', event.detail.callId); });
`fullview:callAccepted`	The cobrowsing call was accepted by the customer. Example: window.addEventListener('fullview:callAccepted', event => { console.log('---> call accepted', event.detail.callId); });
`fullview:callDenied`	The cobrowsing call was denied by the customer. Example: window.addEventListener('fullview:callDenied', event => { console.log('---> call denied', event.detail.callId); });
`fullview:callEnded`	The cobrowsing call was ended either by the customer or the agent. Example: window.addEventListener('fullview:callEnded', event => { console.log('---> call ended', event.detail.callId); });
`fullview:supportRequested`	A customer triggered a request for a cobrowsing call (inbound cobrowsing request) Example: window.addEventListener('fullview:supportRequested', event => { console.log('---> inbound cobrowsing requested by customer'); });
`fullview:supportRequestCancelledByCustomer`	A customer cancels the triggered inbound cobrowsing request , before an agent got the chance to accept. Example: window.addEventListener('fullview:supportRequestCancelledByCustomer', event => { console.log('---> inbound cobrowsing request canceled by customer'); });
`fullview:supportRequestCancelledByAgent`	An agent declined an inbound cobrowsing request made by a customer. Example: window.addEventListener('fullview:supportRequestCancelledByAgent', event => { console.log('---> inbound cobrowsing request canceled by agent'); });
`fullview:supportRequestTaken`	An agent accepted an inbound cobrowsing request and started the cobrowsing call with the customer. Example: window.addEventListener('fullview:supportRequestTaken', event => { console.log('---> inbound cobrowsing request accepted by agent'); });