Our infrastructure is in AWS where all the data is stored.

Most of the data is encrypted, except the identity of your customers that you send to Fullview (eg. name and email).

Fullview gives you the option to granularly select which elements of your DOM should be masked (skipped) when capturing the replays or doing a co-browsing.

Data retention for replays is 1 month, except for the ones that are shared into Jira tickets, which we keep for 6 months.