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How does Fullview work on a technical level?
How does Fullview work on a technical level?
Emma avatar
Written by Emma
Updated over a week ago

Answer: There are 3 major components that compose the technical solution.

  1. Fullview SDK β†’ collects data for every session and offers webRTC capabilities.

  2. Fullview Dashboard β†’ displays session information, instant context for the support agent and webRTC capabilities.

  3. Fullview API β†’ data processor and intermediator for the communication between the 2 clients. All the processing is done in our backend so the SDK is light enough to make low to no impact on the performance of the website where it resides.

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