Fullview user roles

  • User

    • View, Search and Filter your customers in your Fullview dashboard

    • In-app call & co-browse with your customers

Identification of your users

Each user represents an entry in the Fullview dashboard.

The list will be composed by users that come from 2 complementary sources.

  • API

  • Link generation

    • Support agent can generate an identification link that will be passed to the customer.

    • The link fires the manual identification flow

      • Pending entry in dash

      • What should we call you popup

      • Idle/online user in dash

      • Trigger call

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