Requirements:

As a prerequisite to use Fullview and all its functionalities, you need to have a Fullview account and have Fullview installed in your web app.

Note: Fullview does not currently work on incognito browser

Session Replays enable your support team to deliver asynchronous support, through video-like screen recordings of user activity within your product.

If an end-user encounters a problem and reaches out to your support team for help, Session Replays allow the support agent to view a replay of what the end-user was doing when they encountered the problem.

Each Replay starts as soon as your user becomes active in your product, and is unlimited in duration so you can narrow down exactly where your user encountered a problem.

Your Customer Sessions page is populated with all the Session Replays from all of your users.

To view a Replay from a specific user, you can search for them in the search bar.

Here you can also add filters to show you specific Replays, either by filtering for a specific user, or for other criteria like time/date, warnings, errors, rage clicks, etc.

You can also create custom views based on filters and labels, so you can easily access the Replays that are most important.

When you have found the user you want to view, click on the relevant Replay to start it.

When you open a Replay, you get a view all console details, warnings, errors, and other relevant user data on the right hand side of the page.

If you have added a filter, you also get a list of all other Replays that match that filter on the right hand side.

If you have not added a filter, you will see a list of other replays.

In the Replay, the timeline is tagged with events, so you can jump straight to where an issue might have occurred.

You can also skip ahead or go back in 15 second increments, or share specific moments in the replay with the rest of your team by clicking the share button and choosing the specific time in the replay you want to share.

And that's how you use Session Replays to enable quick customer support, and faster troubleshooting.

To use Session Replays, you first have to install Fullview and integrate with our API.

If you have any feedback or question, don't hesitate to reach out to us on support@fullview.io.