Welcome to Fullview!

We’re thrilled that your team has decided to use our product to deliver the best customer support experience possible.

We want to make sure you get a smooth start, so let’s get straight into what Fullview is, and how you can best use it to give your customers a delightful experience every time.

Here's a quick video intro into how Fullview works, and below you can find a more detailed description to help you get started.

Requirements:

As a prerequisite to use Fullview and all its functionalities, you need to have a Fullview account and have Fullview installed in your web app.

Note: Fullview does not currently work on incognito browser

Learn how to:

  1. Start a co-browsing session

  2. Initiate co-browsing session

  3. Share multiple tabs

  4. Use Session Replays

  5. Use the Console Module

  6. Invite new team members

Start a co-browsing session

Starting a co-browsing session is a straight-forward process.

From your Dashboard on the home page, you simply search for the end user you want to connect with in the top left search bar.

Once you find the user you're looking for, you click "Start Co-browsing."

Initiate co-browsing session

Once you've clicked the "Connect" button and launched the call, your end user will receive a pop-up asking them to accept the call.

When they accept, you are taken directly into a co-browsing session with your end-user.

Here you can enable the highlight feature to guide them, and show them what to do.

Share multiple tabs

You can ask your user to switch between multiple tabs by clicking the "Screen Share" button.

Use Session Replays

To view a replay, you click on the end-user's name from your Dashboard.

This will open up a user details panel on the right side, where you can see a preview of the last 3 Session Replays. You can click the "Watch" button to open up the session you want to view.

This will launch the replay of your user activity for that given timeframe.

While viewing the replay, you can see events tagged in the timeline, which you can click on to jump forward to.

You can also skip ahead, or go back in 15 second increments, or share specific moments in the replay with the rest of your team by click the share button.

Use the Console

The Fullview Console has two components; Console preview, and the Console during the call.

Console previews are linked to Session Replays, so you can get a console log of the session you want to watch by clicking on the specific session.

Once you're in a co-browsing call, you can view the Console to get a better understanding of the user journey.

You click the "Console" button in the top right corner. This will open up the user journey log on the right hand side.

The user journey log will show you every step your user took prior to the call, so you don't have to waste time on trying to replicate the issue.

You get a real time look into what is happening under the hood, and you can filter between All data, Errors, Network and system info.

Invite new members to your team

Now that you know how to use Fullview, you might want to be able to invite some of your team members to join your organization.

To do this, you navigate to your Teams page from you Dashboard. Once there, you can click the "Add" button.

Then you fill in the work email of your team member, and their role (admin, or user), and then click "Add" to send them an invite.

If you want to add multiple members at the same time, you can generate an invite link by clicking the "Generate invite link" button.

You can forward this link to all the members you want to add, so they can sign up.

That's how you get started with Fullview!

Our goal is to not only help you deliver the best customer support experience, but also to make sure you have the smoothest experience as a support agent.

If you have any feedback or question, dont hesitate to reach out to us on support@fullview.io.

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