As a prerequisite to use this functionality, you need to have a Fullview account and have Fullview installed in your web app.
Note: Fullview does not currently work on incognito browser
Learn how to:
Launch co-browsing session with Fullview
Starting a live support session with Fullview is straightforward. To start a co-browsing session from your Fullview dashboard, you simply search for the user you want to connect with, either by name or email.
When you have identified the user you want to connect with, you click on their name to open the user details box on the right side.
Here you can view their recent Session Replays, as well as start a co-browsing session with them by clicking the "Start Co-browsing" button.
When you start the co-browsing on your end. Your user will receive an invitation to accept or deny the co-browsing session.
When your user accepts your invite on their end, you are launched straight into a co-browsing session.
From here you can view the console log on the right hand side, use the drawing feature to guide your user, or enable sharing of multiple tabs.
And that's it! That's how you launch a co-browsing session with your users.
For any questions or feedback, don't hesitate to reach out to us on firstname.lastname@example.org