Fullview's AI Replays feature allows your to auto-record your customers screen during interactions with the Fullview AI visual guidance mode. AI Replays can help you in case of escalations to understand the users issue faster via visual recordings and also help you keep an eye on the AI performance.
AI Replays can be accessed via Topics or alternatively via AI Analytics (under most popular Topics).
Each Topic view will show you a list of specific interactions, simple click on "Watch" to see the AI Replays.