This tutorial introduces you to Fullview AI Analytics, enabling you to gain comprehensive insights into your customer support performance. Before starting, ensure you have access to Fullview and the necessary permissions to view analytics data.

You can use Fullview's AI analytics to gain valuable insights. The AI analytics provide you with detailed information to better understand your data and performance.

How many support requests you're getting, the resolution rate, attempt rates, knowledge articles used, and much more are available to give you a full insight and overview of performance statistics. You can see trends such as topics over time, request volume, resolution rate, and identify gaps in your help center articles by analyzing knowledge articles found and the percentage of topics with knowledge articles. Use this data to dive deeper into the requests your customers have been making.

Under published topics, you can click to jump in and view specific session replays of AI agent interactions, allowing you to analyze customer support experiences in detail.

Click here to proceed and explore detailed analytics and session information within Fullview.

You have successfully learned how to navigate Fullview AI Analytics to monitor support request metrics, identify knowledge base gaps, and review session replays of AI interactions. To deepen your understanding, consider exploring advanced filtering options or integrating these insights with your support workflows.