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How to Add Knowledge Center Articles to Fullview AI Agent

Adding training data from Intercom, Zendesk & More.

Dorin avatar
Written by Dorin
Updated over 3 weeks ago

Tip: Fullview uses Fullview AI to help with any product support matter - You can always ask how to do things like this from within the in-product widget in your Fullview account

Enhancing your Fullview AI Agent with Knowledge Center articles is a great way to provide it with more relevant training data. This quick guide walks you through the simple process of integrating your help center content from Zendesk, Intercom & More.

Step-by-Step Instructions:

  1. Access AI Agent Settings

    • Log into your FullView dashboard.

    • Navigate to the Settings menu.

    • Click on the AI Agent tab at the top of the page.

  2. Add Help Center Articles

    • Find the Help Center Articles section.

    • Click the Add (+) icon.

  3. Select Zendesk and Configure

    • Choose Zendesk, Intercom or Salesforce as the source.

    • Select your default language.

    • Enter the URL of your Knowledge Center.

    • Specify the category the articles belong to.

    • Click Configure to complete the integration.

And that’s it! Your articles are now added to the FullView AI Agent, expanding its knowledge base and improving its responses.

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