Fullview AI Support Agent: Visual Guidance & Autonomous Mode
Welcome to the Fullview’s new AI agent! This guide walks you through how our new AI Support Agent works—especially its Visual Guidance and Autonomous Mode features—so you can make the most out of this powerful tool.
What is the Fullview AI Agent?
The Fullview AI Agent is designed to provide smart, proactive support for web apps. It's not a chatbot—it can actually see the user's screen, guide them visually, and even take action on their behalf depending on the level of autonomy you choose to enable.
Below is a video demo from Fullview Co-Founder & CEO Daniel Bakh:
How to initiate the AI agent behind keyboard hotkey
How to initiate the AI agent behind keyboard hotkey
Open your product in a new tab (after Fullview script is installed)
Press Control + Shift + A + I (Mac)
OR
Ctrl + Shift + A + I (Windows)
Now Fullview's chat widget should be loaded in the bottom left of your screen
If it's not loading, please reach out to Fullview's team to enable the AI assistant for your org.
Click on it to open the chat interface
Submit your request to Fullview's AI assistant
Have fun 😊
🔮 Visual Guidance: A No-Human CoBrowsing Experience
🔮 Visual Guidance: A No-Human CoBrowsing Experience
When Visual Guidance is enabled, the AI Agent can:
Draw and annotate on the customer's screen
Show users exactly what to click on
Guide them through flows like a traditional cobrowsing session
Unlike standard cobrowsing tools, no human agent is involved. It’s just the AI helping your customer solve the issue in real-time.
🚀 Autonomous Mode: Let AI Do the Work
🚀 Autonomous Mode: Let AI Do the Work
With Autonomous Mode enabled, the AI Agent can:
Click buttons and interface elements
Scroll through pages
Type into form fields
This mode transforms the AI into a self-driving support agent, capable of solving problems for customers without human involvement.
Safety first: We are rolling out extensive safety guardrails to prevent clicks on sensitive areas and avoid any unintended actions. You can also disable Autonomous Mode at any time to revert to Visual Guidance-only.
📃 AI Library & Training Mode
📃 AI Library & Training Mode
To help you maintain control and quality, the AI Agent includes powerful training and QA tools:
AI Library: Stores all customer interactions
Search & filter by topic, session, or issue to review AI interactions
Replay sessions to understand customer journeys
Manual fine-tuning for edge cases
Learns from:
Your help center articles
Human cobrowsing sessions
Manual training on edge cases
Grouped topic view of interactions
